Michele, the Office Manager/Receptionist, was born in Norfolk, VA. She has worked at Owl Creek Veterinary Hospital for 14 years. She enjoys working at Owl Creek because she loves animals and enjoys seeing and playing with the pets, along with helping the clients. She loves to read, play games, draw, and cross-stitch. Michele is the proud owner of 3 cats and 3 Dachshunds. She loves meeting, talking, and learning about new people and their families. She strongly feels that our clients are a big extended family! When asked what Owl Creek has to offer that other hospitals don’t have, she replied that “Owl Creek offers exceptional customer service and we treat each pet as if they are our own pet. We offer house calls and allow access to all parts of our building during all services.”
Owl Creek Veterinary Hospital’s experienced support staff of Client Care Specialists, Certified Veterinary Technicians, Animal Health Technicians, and Animal Care Assistants strive to provide personalized, compassionate care for our patients and clients alike.
Client Care Specialists
The Client Care Specialist role is to provide consistently outstanding client services within our veterinary hospital environment. The Client Care Specialist functions as an integral team member within the hospital team to liaison between the client and doctor as well as to support the doctors and staff for both primary and emergency care services.
Licensed Veterinary Technicians
A certified Registered Veterinary Technician directly handles inpatient and outpatient care, working hand-in-hand with veterinarians. They assist in exam rooms by taking patients’ history and vital signs; preparing vaccines; running diagnostic tests; and providing client education. Technicians directly impact doctors’ productivity, client service and patient care.
A Veterinary Assistant’s role supports technicians and veterinarians in exams, treatment, surgery and boarding. The veterinary assistant also assist with housekeeping, client communication, in person and by phone for follow-up care and patient monitoring.
The purpose of the Kennel Assistant is to provide husbandry care for the patients, assistance to all doctors and staff, and socialize dogs in day care.. The Kennel Assistant role is valued as an integral position within the overall hospital team.
Groomers must have a combination of experience and knowledge to take proper care of their furry clients. Cleaning ears and nails, as well as trimming fur, ensures cleanliness and helps the groomer understand each dog’s general state of health. Brushing, bathing and drying dogs also falls under the umbrella of a dog groomer’s responsibilities, so having a strong knowledge of best grooming practices is critical for a proper groom.